We understand that reliability and trust are essential when it comes to caring for your pet. While we make every effort to personally fulfill all scheduled services, in the rare case of an emergency or unforeseen circumstance, a trusted backup caregiver—who is a trained and experienced family member—will step in to ensure your pet receives the same level of care and attention. You will of course, be notified of this change. Your pet’s well-being and safety remain our top priority.